Khubsoorat Hair & Beauty Ltd

Effective Date: 13/03/2025

Khubsoorat Hair & Beauty Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.khubsoorat.co.uk (“Website”), contact us, or use our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following personal information about you:
– Personal Identifiable Information (PII): Name, email address, phone number, postal address, and other contact details.
– Payment Information: Billing details and transaction history when you purchase our services.
– Appointment & Booking Details: Information regarding your scheduled appointments and preferences.
– Technical Data: IP address, browser type, device information, and cookies when you use our Website.
– Communication Data: Any messages, queries, or feedback submitted through our Website, email, or phone.

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2. Legal Basis for Processing Your Data

Under UK GDPR, we process your personal data based on the following legal grounds:
– Contractual Necessity: To provide services you have requested, such as booking appointments.
– Legitimate Interests: To improve our services, manage customer relationships, and communicate with you.
– Legal Obligation: To comply with applicable laws and regulations.
– Consent: For marketing communications, where explicit consent is obtained.

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3. How We Use Your Information

We use the information collected for the following purposes:
– To provide and manage our services, including booking appointments.
– To process payments and transactions.
– To respond to your inquiries and provide customer support.
– To improve our Website, services, and customer experience.
– To send promotional offers and marketing communications (with your consent).
– To comply with legal and regulatory obligations.

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4. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:
– With service providers (e.g., payment processors, IT service providers) to facilitate our services.
– If required by law, regulatory authorities, or law enforcement.
– In the event of a business transfer, such as a merger or acquisition.

All third-party service providers are required to respect the security of your personal data and process it in accordance with the law.

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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your information. Our data retention periods are as follows:
– Customer records: Up to 6 years after the last transaction, in compliance with financial and tax regulations.
– Marketing communications: Retained until you withdraw your consent.

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6. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include encryption, access controls, and regular security assessments. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:
– Right to Access: Request details of the data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data where legally applicable.
– Right to Restriction: Request restriction of data processing under certain conditions.
– Right to Object: Object to the processing of your personal data for marketing or legitimate interests.
– Right to Data Portability: Request transfer of your data to another service provider.
– Right to Withdraw Consent: Withdraw marketing consent at any time.
– Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise your rights, please contact us at info@khubsoorat.co.uk.

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8. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

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9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices and encourage you to review their policies before providing any personal information.

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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or regulatory changes. Any modifications will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed.

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11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Khubsoorat Hair & Beauty Ltd
Address: 538 – 540 North Circular Road, Neasden, London, NW10 1SL
Email: info@khubsoorat.co.uk
Phone: 020 8452 1400

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By using our Website and services, you consent to the terms outlined in this Privacy Policy.